Of course my Chromebook crashes yet again when I was about to pay my credit card bill. 
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Replying to @LunarSkye
Hi there, mind if we jump in? Let's try performing a hard reset. Please Follow the steps on this page: https://support.google.com/chromebook/answer/3227606 …. Let us know how it goes.
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Replying to @googlechrome
I've been doing multiple times for the past 4 days and it won't load past the start up screen. :/
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Replying to @LunarSkye
Understood. An extension may be causing this. To test: Sign out > click 'Browse as Guest' (lower-left). Still acting that way?
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Replying to @googlechrome
This is what I meant when I said it won't load past the startup screen. It's stuck here so I can't do what you're suggesting.pic.twitter.com/ou3ii73ymO
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Replying to @LunarSkye
Hi, let's try a powerwash, (see "Factory reset your Chromebook > Option 2" section): https://support.google.com/chromebook/answer/183084 ….
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Replying to @googlechrome
It didn't work. It's still stuck on the startup screen. :(
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Replying to @LunarSkye
Hi there. Can you please let us know what Chrome OS version and Channel you are on?
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Please try visiting our help center article to learn how to check which Chrome OS version and channel your device is in: https://goo.gle/2SYtX5Z . Keep us posted!
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