Of course my Chromebook crashes yet again when I was about to pay my credit card bill. 
Hi, let's try a powerwash, (see "Factory reset your Chromebook > Option 2" section): https://support.google.com/chromebook/answer/183084 ….
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It didn't work. It's still stuck on the startup screen. :(
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Hi there. Can you please let us know what Chrome OS version and Channel you are on?
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