We really apologize- a system glitch made it appear that your one-month redemption code was for 12 months. Without proof of payment, we are unable to provide a free year's worth of services. Apologies again for the confusion. We've updated our team with the correct information.
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Replying to @AdobeCare @KelseyAlfred and
Yes, always blame it on a "system glitch". You should honor it anyway. But hey, way to not hold any accountability on anything. Good job!!
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Replying to @gigiann1 @KelseyAlfred and
We credited your account earlier with 3 free months as a goodwill gesture. We're also looking into why the system was showing an error and will make sure this doesn't happen in the future. Apologies again.
1 reply 0 retweets 1 like
Replying to @AdobeCare @KelseyAlfred and
Well, at least that's something. Thank you for doing that for her.
4:16 PM - 20 Mar 2018
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