Respond

@getrespond

Social customer care platform for teams

We're Global!
buffer.com/respond
Joined December 2012
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  1. May 19

    [status] Resolved: Twitter APIs have returned to normal and we're no longer seeing widespread issues sending re...

    1 reply 1 retweet 3 likes
  2. May 19

    [status] Investigating: We're seeing elevated error rates from Twitter APIs that preventing some customers from...

    1 like
  3. Apr 12

    Our public roadmap is updated weekly, based on your awesome feedback 🙇! Here's to exciting new features coming up 💪😍🚀

    1 retweet 2 likes
  4. Apr 11

    Developing consistency in support team’s language can lead to a better experience for customers. Here’s a few tips:

    1 retweet
  5. Apr 10

    Want to learn more about a particular feature in Respond 2? Our Help Docs is a great place to start 📖📚!

  6. Apr 7

    Our team was hard at work during our recent Barcelona retreat. The result? -> Tag settings & customization UI 🚀🙌

    2 likes
  7. Mar 16

    NEW FEATURE: Move -> we've made it easy to quickly organize and triage convs. with a new move to folder option 📩

  8. Mar 15

    We're excited to report that with the recent change in FB API you can now send 640 char FB messages in Respond 🎊💪🙌!

    3 likes
  9. Mar 14

    We've got some exciting updates in Respond2 this week 🚀🚀! Checkout our changelog for the full list of goodies 🙌

    4 likes
  10. Feb 28

    [status] Monitoring: Amazon Web Services is currently experiencing issues which is affecting image uploads in R...

    1 retweet
  11. Feb 28

    Two of our favorite customers are joining forces – huge congrats and teams –

    1 retweet 5 likes
  12. Feb 24

    Why You Need Social Media for Customer Support

    2 retweets 3 likes
  13. Feb 23

    14 Amazing Social Media Customer Service Examples (And What You Can Learn From Them)

    2 likes
  14. Feb 22

    Our list of potential Respond integrations is pilling up 😄! Come give a vote for your fav on our public roadmap 🛣

    2 likes
  15. Feb 21

    The Complete Guide to Using for

    1 like
  16. Feb 20

    We'e continuing to move fast and ship often 🚀🚀! Here's what's new in last week's version ->

    2 likes
  17. Feb 16

    Respond January Report -> New notifications, Improved Reports, Inbox filtering & much more 🚀

  18. Feb 15

    Staying on Top of Alerts with Respond: Slack Integration & Inbox Filters 🙌

    2 replies 3 retweets 4 likes
  19. Feb 13

    [status] Resolved: Systems are returning to normal. We'll continue to leave badge counts for sidebar tag folder...

  20. Feb 13

    [status] Monitoring: We've identified an issue loading tag folder badge counts that adversely affecting load ti...

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