@TeamYouTube I have ad personalization on. How do I fix this? This is on my brand account, which I use exclusively on Youtube. I do not use my non-branded account, but ad personalization does work there.pic.twitter.com/ymzHk4G4eO
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@TeamYouTube I have ad personalization on. How do I fix this? This is on my brand account, which I use exclusively on Youtube. I do not use my non-branded account, but ad personalization does work there.pic.twitter.com/ymzHk4G4eO
That's odd, which browser are you using and is this happening across other browsers and devices? This resource may help: https://yt.be/help/y9ZV . Keep us in the loop!
I normally use Chrome, but I have the same experience with every browser and on every device. It's this https://support.google.com/youtube/forum/AAAAiuErobUs798Um6doVc …
Thanks for the info, you can check if you're signed in to the right Google Account and if your browser blocks cookies. Here's a good read to check on other factors that can further isolate the issue: https://yt.be/help/5gER . Let us know how it goes!
I'm on the right brand account(my only brand account) on both YouTube and the ad personalization page. It says it's on. My browser does not block cookies. The YouTube app on my Android phone acts the same way. I only use my brand account on YouTube.
We tried to reproduce on our end on a brand account and it's core account, and the ad personalization can be toggled on and off. Sorry to hear you're still having trouble. We'd recommend sending a feedback report directly from YouTube. Here's how: https://yt.be/help/feedback
Ok, thanks for looking at it. I'll continue to send feedback on every single ad I get on YouTube, as I have been doing for the past year.
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