@TeamYouTube I have ad personalization on. How do I fix this? This is on my brand account, which I use exclusively on Youtube. I do not use my non-branded account, but ad personalization does work there.pic.twitter.com/ymzHk4G4eO
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I normally use Chrome, but I have the same experience with every browser and on every device. It's this https://support.google.com/youtube/forum/AAAAiuErobUs798Um6doVc …
Thanks for the info, you can check if you're signed in to the right Google Account and if your browser blocks cookies. Here's a good read to check on other factors that can further isolate the issue: https://yt.be/help/5gER . Let us know how it goes!
I'm on the right brand account(my only brand account) on both YouTube and the ad personalization page. It says it's on. My browser does not block cookies. The YouTube app on my Android phone acts the same way. I only use my brand account on YouTube.
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