@YouTube hi there, I rented a movie on my phone but had trouble when trying to cast it to the tv. Instead of playing the whole movie on the tv, it only showed me the preview and I couldn’t get it to play the entire thing. Only on my phone the whole movie was playing but not thetv
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Replying to @geo10028487
That doesn't seem right. We'd suggest getting in touch with our Purchase Support team who can look into this further: https://yt.be/help/purchases . Hope this get's resolved.
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Replying to @TeamYouTube
On the YouTube app, I go to my profile pic and select help and feedback, type purchase, select get support with YouTube paid memberships & purchases and it just takes me back to the link you provided.
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Replying to @geo10028487 @TeamYouTube
How can I talk to the support team or an advisor about this?
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Replying to @geo10028487
To contact support, click on 'Contact YouTube Premium and purchases support' from the Help Center article and select the appropriate category. You should be able to see an option to call/chat. Let us know if that helps.
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It worked out, had to update the app on the tv
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