good read. Interesting perspective. Communication skills r in short supply. Keeping emotions in check is rule #1.
Bad analogy on my part. Argument about anger stands though.
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strategy for dealing with someone who is violent vs someone rational is drastically different. Civil comes before rational
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And I don't think "rational" as in logical rationale exists / matters. Rational is: if I do this, I costs me so I won't.
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