1/ I haven't looked into this yet so I'm probably sloppily repeating someone's carefully considered thoughts, but damn @amazon is a continuously garbage company.https://twitter.com/generativist/status/1033157737553649664 …
2/ When I call customer support to complain, I'm polite because I recognize that the person on the other end is doing a shitty job that I absolutely wouldn't want to do to make a living. I *want* to yell... ...just not at them.
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3/ That recognition (weakly) shields the customer support reps who exist partly to insulate the people making decisions from angry customers. In creating an army of proactive twitter customer support accounts,
@amazon is trying to expand their protection.Show this thread -
4/ Like, I meant to quote
@S_de_Incognito in the second tweet of my thread, not the amazon person, because I didn't want to harass them. I felt bad for them when I noticed my mistake.Show this thread -
5/ The end result is that for some people -- me included -- these interactions will accrete on social media, making it *look* like amicable resolutions and a "friendly" brand. But, it's just exploiting their workers and my not wanting to give them a hard time.
Show this thread -
6/ (Although, I think it could just as easily backfire. Countering increasing reports of poorly treated employees by exploiting your employees in the cheapest PR strategy possible is...not a good look.)
Show this thread
End of conversation
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