apologies mean very little when we repeatedly find out a few weeks later that at the time of the last apology they were doing things that they now need to apologize for… i wonder what is next???https://twitter.com/vardi/status/1004814488091185152 …
Replying to @jeffbigham
Esp from a firm that has the data to quantify the optimal moment of faux-apology, and a historically demonstrated inclination to use user data (their product) without ethical regard.
1:04 PM - 7 Jun 2018
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