My personal twitter theory: You name a company, but not @ - you're giving feedback w/o wanting response. You @ company, you want a response.
@CateOwen Agree, but feel if they respond they're actually being proactive which is smart, if a little creepy. Social's changed feedback
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@CateOwen And not always for the best. Now, there's an expectation and a demand to be answered on social or it's bad business.Thanks. Twitter will use this to make your timeline better. UndoUndo
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