To our creators & users–I’m sorry for the frustration & hurt that we caused with our new approach to verification. While trying to make improvements, we missed the mark. As I write this, we're working to address your concerns & we’ll have more updates soon.
Susan, please hire people to work as customer support representatives for youtube to answer questions via live chat, email and social media. I tweeted questions to @TeamYouTube and they still haven't replied for about 1 week now since they last tweeted to me.