@YouTube videos are showing with a black screen if an ad doesn't play at the beginning of the video. If it does, the ad only plays audio, ends, and videos play normally. Please fix this.
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Replying to @gaeasnavel
That's odd! What device are you on? If you're on a browser, try clearing the cache and cookies. If you're on a mobile device, try these steps: delete the app > restart your device > reinstall the app. This usually clears things up but let us know if it's still not working!
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Replying to @TeamYouTube
i uninstalled the updates (as youtube came with my device) and installed them again, but it's still not working, sadly...
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Replying to @gaeasnavel
Thanks for the info. Could you please confirm if your device OS is updated? Keep us posted.
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Replying to @gaeasnavel
Thanks for confirming. Can you send a feedback report from the device/account having the issue? Steps here: https://yt.be/help/RYwc . You may not receive an individual response, but the details will help us identify and fix any issues.
1 reply 0 retweets 0 likes
Sure, thanks for replying.
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