FullStory

@fullstory

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Status updates at:

Atlanta
fullstory.com
Joined November 2013
137 Photos and videos Photos and videos

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  1. Pinned Tweet
    Mar 16

    WE JUST LAUNCHED Page Insights with Click Maps! Easily visualize the most clicked [whatever!] on your site

    1 reply 2 retweets 16 likes
  2. May 19

    Our bite-sized ebook "The Marketer's Guide to CX" is out ⚡ Learn about customer experience from marketing's best

    3 retweets 4 likes
  3. May 18

    See you tonight as we share embarrassing, stressful, and downright hilarious War Stories from Customer Support.

    2 likes
  4. May 17

    Find balance between customer needs and product management. Read our latest blog feat. 's Brandon Wolf:

    3 likes
  5. May 17

    Our funniest and most embarrassing customer support stories shared over (free!) pizza. You won't want to miss out:

    1 like
  6. May 17

    If you missed 's awesome webinar on Breaking our Addiction to the Queue, don't fret! Watch it here:

    1 retweet 5 likes
  7. May 17

    How uses for effective feature iteration/testing via

    3 retweets 5 likes
  8. May 16

    Find balance between customer needs and product management. Read our latest blog feat. 's Brandon Wolf:

    Brandon Wolf at Invision shares how to do honest customer-first advocacy.
  9. May 16

    It's not too late to sign up for 's webinar on Breaking Our Addiction to the Queue. Sign up now!

    1 reply 1 like
  10. May 15

    In the ATL? Join us on 5/18 for pizza and drinks as we get together and tell our best customer support War Stories:

  11. May 15

    Getting customers is the easy part. Learn to keep them through support— register for 's 5/16 webinar!

  12. May 12

    If you love your customers but don't know how to show it, 's webinar is a must watch. Sign up now!

    3 likes
  13. Retweeted
    May 10

    Today I am the IRL 💁 emoji, here at K1 with to help answer your questions about how to understand and improve CX.

    1 reply 1 retweet 14 likes
  14. May 9

    Consumers consider an experience "great" when brands deliver on basic—and reasonable—expectations. Forrester on

    2 likes
  15. May 9

    Are you at ? We are. Come find us and say "Hello!"

  16. May 5

    All the FullStory news that's fit to (digitally) print—now with eggs 🍳 and bacon 🥓 go read all about it

    3 likes
  17. May 3

    Our Customers First ATL meetup is just two weeks out (5/18)—have you RSVP'ed? Topic of conversation: war stories

    1 like
  18. May 2

    There's no such thing as "not my job"— a philosophy for service that directly applies to proactive support

    3 likes
  19. May 2

    Writers "show, don't tell" because it puts readers in the minds/experience of characters— much like session replay

    1 like
  20. May 1

    What does proactive support look like today? Consider culture, organizational structure, tools, and metrics—

    2 likes
  21. Apr 27

    Our cust. support survey showed that both support leadership and frontline agents need empathy—for each other:

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