FullStory

@fullstory

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Status updates at:

Atlanta
Joined November 2013

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  1. Pinned Tweet
    Mar 16

    WE JUST LAUNCHED Page Insights with Click Maps! Easily visualize the most clicked [whatever!] on your site

  2. May 19

    Our bite-sized ebook "The Marketer's Guide to CX" is out ⚡ Learn about customer experience from marketing's best

  3. May 18

    See you tonight as we share embarrassing, stressful, and downright hilarious War Stories from Customer Support.

  4. May 17

    Find balance between customer needs and product management. Read our latest blog feat. 's Brandon Wolf:

  5. May 17

    Our funniest and most embarrassing customer support stories shared over (free!) pizza. You won't want to miss out:

  6. May 17

    If you missed 's awesome webinar on Breaking our Addiction to the Queue, don't fret! Watch it here:

  7. May 17

    How uses for effective feature iteration/testing via

  8. May 16

    Find balance between customer needs and product management. Read our latest blog feat. 's Brandon Wolf:

    Brandon Wolf at Invision shares how to do honest customer-first advocacy.
  9. May 16

    It's not too late to sign up for 's webinar on Breaking Our Addiction to the Queue. Sign up now!

  10. May 15

    In the ATL? Join us on 5/18 for pizza and drinks as we get together and tell our best customer support War Stories:

  11. May 15

    Getting customers is the easy part. Learn to keep them through support— register for 's 5/16 webinar!

  12. May 12

    If you love your customers but don't know how to show it, 's webinar is a must watch. Sign up now!

  13. Retweeted
    May 10

    Today I am the IRL 💁 emoji, here at K1 with to help answer your questions about how to understand and improve CX.

  14. May 9

    Consumers consider an experience "great" when brands deliver on basic—and reasonable—expectations. Forrester on

  15. May 9

    Are you at ? We are. Come find us and say "Hello!"

  16. May 5

    All the FullStory news that's fit to (digitally) print—now with eggs 🍳 and bacon 🥓 go read all about it

  17. May 3

    Our Customers First ATL meetup is just two weeks out (5/18)—have you RSVP'ed? Topic of conversation: war stories

  18. May 2

    There's no such thing as "not my job"— a philosophy for service that directly applies to proactive support

  19. May 2

    Writers "show, don't tell" because it puts readers in the minds/experience of characters— much like session replay

  20. May 1

    What does proactive support look like today? Consider culture, organizational structure, tools, and metrics—

  21. Apr 27

    Our cust. support survey showed that both support leadership and frontline agents need empathy—for each other:

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