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Freshworks Inc
@FreshworksInc
Freshworks empowers the people who power your business.
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📢 Presenting the IT edition Holiday Masterclass on Service Management beyond IT.
Join us LIVE on 22 November for a conversation filled with insights, perspectives, solutions, and more with and Deepthi Nagarajan. bit.ly/3GcTu4V
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How to streamline IT processes and increase overall workflow efficiency?
Catch the latest interview series with #FreshworksTechnologyPartners to know how IT leaders can drive business value with #Freshservice: bit.ly/3sK7P0H
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Empowering customers is great. But today, successful brands can go the extra mile by empowering their customers as well as their employees.
Employee satisfaction 🤝 Customer satisfaction
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"Freshservice does a wonderful job of giving you everything you need while also allowing users to experiment with different configurations and figure out what works best for them," says Zachariah Manyapye from Fine Hygienic Holding.
Read the full convo:
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ICYMI, we shared the latest and greatest Freshworks product updates during our #Fall22 launch event earlier today 🚀. Learn more about how our advances in Conversational Engagement, Service Management, and AI can help you delight your customers: bit.ly/3G1ZpJF
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That’s a wrap!
Thank you, everyone, for joining us. All the new features will be available to new and existing customers soon. You can learn more here:
freshworks.com/product-launch
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Finally, launching a fresh product from the Freshworks suite, Freshsurvey - a free NPS® survey software!
Powered by Freshworks Neo's Modern App Architecture.
#FreshworksFall22Launch
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Analytics gets many new features and enhancements!
Make data-backed decisions with AI-powered predictive analytics capabilities. Forecast key business metrics such as ticket volumes, first response time, and average resolution time to proactively take action.
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Newly added communication channels for Modern On-Call Management:
- Whatsapp
- Microsoft Teams
- Freshservice mobile app
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A delight to the world of IT Operations 😇. Get a complete view into your digital infrastructure and the much-needed business context to resolve issues with Service Oriented Operations.
#FreshworksFall22Launch
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Introducing Freshservice for Business Teams! 🥳
Now non-IT teams can now spin up a separate service desk --- under the same instance 🤯.
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IT teams have used traditional Service Management principles to help employees solve IT issues. However, other department-related employee issues are handled in a haphazard manner resulting in employee frustration. This changes today.
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We’ve made dramatic enhancements to AI-powered recommendations. You can recommend products to your customers based on their purchase and browsing behavior. Freddy AI analyzes your customer data to recommend the right products for the right customers.
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The new Unified Customer Record will bring all customer insights to a single screen. Visualize and manage your contacts in a list, table, or Kanban view to work the way you like, perform quick actions, and save time.
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We are bringing support for emails in the chat inbox to close the loop. ‘One inbox for all channels’ approach. Let customers choose their favorite apps to reach out to you for support. You can handle all of these conversations - even emails, right within the Freshchat inbox.
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Your business can now easily create, schedule, publish and measure social media campaigns! No need for third-party tools 😍.
#FreshworksFall22Launch
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Senior Vice President of Product Marketing Kevin Murray () starts with the first theme for the launch day - Conversational Engagement.
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"Our bots have actually solved 125 million conversations without human interactions. Think about the millions of dollars that businesses have saved..."
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T-minus one day ⏰.
Catch us LIVE tomorrow for our new product launch. Register for the Freshworks Fall ‘22 Launch Virtual Event now: bit.ly/3NVDLsM
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Day 2 at #GartnerSYM in Barcelona.
Check out the #Freshservice roadmap session today on IT Xpo Stage 1 to hear the latest from employee experience and engagement from
Don't forget to grab a coffee and find us at booth 619 for a chat.☕
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✅Engage with your audience on social media
✅Drive them to your online store
✅Boost conversions
Social Media Expert shares some of her favorite #socialmedia "organic reach ninja tricks” with , our Director of Thought Leadership.
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The Freshworks Startup Partner program provides everything startups need to connect with more customers, more effectively, and more often. So that they are free to focus on scaling.
Learn more and join the program.
bit.ly/3FHeSib
#BetterTogether #Startup
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Look no further for startup solutions as big as your aspirations! 🚀
Here's how our Startup Partner Program drives delightful experiences and helps harness the #PowerOfPartnerships together.
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Interested in working with passionate Freshworkers like Shobana who have discovered their potential, passion, and purpose at work? Look no further! At Freshworks, we empower people who power businesses, and we are hiring across roles:
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In the spring of 2020, when Shobana Peter joined Freshworks, she was initially in charge of a team of five. Two years later, she now manages a team of forty.
Learn how Shobana scales ITOM at Freshworks: bit.ly/3T3Ch0n
#LifeAtFreshworks
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With #Freshdesk, customers are getting quick answers.
✔️ 90% improvement in SLAs
✔️ 50% reduction in response time.
✔️ 80% of queries are closed by automation.
Read more about the FinChoice story on elevating the #customerexperience.
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Developers are shaping the #CX of the future.
Catch our CPO talk more about it during the keynote at the #FreshworksDeveloperSummit powered by on 16 November in San Francisco.
Register now: bit.ly/3zCDaWU
#BuildMoreBeMore
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Would your business pay to continue using a social media platform (*cough, Twitter*) to serve customers?
- Yes58.3%
- No41.7%
36 votesFinal results
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We are excited to announce that Gartner has recognized Freshworks as a Challenger in its 2022 Gartner® Magic Quadrant™ for ITSM Platforms 🤩.
Download your complimentary copy of the report: bit.ly/3DVgALJ
#Freshservice #ITSM
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We're thrilled to announce that has been listed on Best Software 2022, Best Software for Mid-Sized Business 2022, and Best Software for Small Business 2022.
Thank you for the recognition🏆.
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What’s the best way to engage with millennials and Gen Z on #socialmedia?
Social media expert, , has the answers. Catch her in conversation with , Director of Thought Leadership at Freshworks.
Watch the full video here: bit.ly/3FyQuzt
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Replying to
Hi , we strive for our customers to have the best possible support experience. Please allow us to set this one straight. Could you DM us your email address and the ticket ID so we can get the right folks on board to schedule a call with you?
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We are excited to bring the #FreshworksDeveloperSummit, powered by , to San Francisco.
Join us on 16 November for engaging tech talks, developer panels, live demos, and hands-on experience in building your first app.
Register: bit.ly/3Nj1NgZ
#BuildMoreBeMore
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The state of conversational engagement and service management is about to change. 😎
Join the Freshworks Fall ‘22 Launch Event to hear directly from our leaders. Save the date 🗓️: November 9, 2022
Register now: bit.ly/3Nkgxwa
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Time to up our #AI game 🧠. Updates coming to #Freshchat, #Freshdesk, #Freshsales, and #Freshmarketer will help make teams’ work easier, more productive, and more delightful. Learn more during our Fall ’22 Launch event. RSVP now: bit.ly/3Nkgxwa
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Replying to
Hi ! Thank you for reaching out. We have customers reporting similar issues, and our best hands are working on fixing this. Please DM us your contact details so we can create a ticket o your behalf.
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We’re all about helping every employee thrive. That’s why we’re thrilled to announce #Freshservice for Business Teams, which enables departments outside of #IT to provide uninterrupted service delivery. Learn more at our Fall ‘22 Launch event next week: bit.ly/3Nkgxwa
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When Halloween falls on the most dreadful day...
#HappyHalloween
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we're officially giving monday the record of the worst day of the week
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