Never say “but” - always say “and.” For example “I agree but” -> “I agree and” Why? “But” communicates ‘everything I just said was platitudes, now comes the real stuff’. It’s experienced as a demarcation line between bs and truth. And it thus focuses listener on the disagreement
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...by saying “I agree *and*” you force the listener to maintain both pieces of content in short-term memory, balancing the full context. It seems trivial, try it. It really changes things.
1 reply 0 proslijeđenih tweetova 12 korisnika označava da im se sviđaPrikaži ovu nit -
Never say “again” - it’s just “but” in disguise. When you say again as in “again, the point xyz” you’re communicating the following to the listener: - I already said this once so you are dumb and making me repeat it - I’m smarter than you - I’m frustrated I need to repeat myself
0 proslijeđenih tweetova 7 korisnika označava da im se sviđaPrikaži ovu nit -
(So so many smart Americans have this verbal tic it makes me wonder if you get taught it in university or something)
1 reply 0 proslijeđenih tweetova 5 korisnika označava da im se sviđaPrikaži ovu nit -
Be totally present in every conversation. Multi-tasking is fake and hugely disrespectful. Humans cannot do it. Your focus is binary - either you are listening and engaged or not. If you are in a conversation that isn’t worth your time then that’s a bigger problem.
1 reply 7 proslijeđenih tweetova 31 korisnik označava da mu se sviđaPrikaži ovu nit -
Related to multi-tasking, don’t stare at yourself in video chats. We’re naturally vain, and so many of us do this and it’s really obvious. Only thing I’ve found that works is remove my preview from all video chats (most apps have a way to do this).
1 reply 0 proslijeđenih tweetova 4 korisnika označavaju da im se sviđaPrikaži ovu nit -
If you’re in a position of leadership never ever respond to any comment or question, no matter how inane, with hostility. This shuts down the flow of ideas and is so hard to reverse. And your hostility can be very subtle. Face, body language, tone, everything is communication.
1 reply 0 proslijeđenih tweetova 10 korisnika označava da im se sviđaPrikaži ovu nit -
I learned this lesson the hardest way last year, and as I’ve been very intentional to change it (slowly but surely) its remarkable to see the level to which it has changed the dynamic of the entire team.
1 reply 0 proslijeđenih tweetova 3 korisnika označavaju da im se sviđaPrikaži ovu nit -
Learn the Pyramid Principle, and apply a simple version of it to your communication. Always start at the highest level and let the discussion bring you down into the details. Poor communicators start in the details without framing and giving good context. Thing I coach the most
1 reply 1 proslijeđeni tweet 16 korisnika označava da im se sviđaPrikaži ovu nit -
e.g.: - ‘question’ -> “yes” - “why?” -> ‘these three reasons’ - “pls expand on reason 3” -> ‘details on reason 3’ Most people answer the original question with the details answer.
1 reply 0 proslijeđenih tweetova 2 korisnika označavaju da im se sviđaPrikaži ovu nit
Be authentically you when you communicate. If you have a broad vocabulary, use it. I despise this trend of speaking in international business English. It’s not better - it’s contributing to the dumbing down of our species. Complex obscure words exist to create color and joy.
Čini se da učitavanje traje već neko vrijeme.
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