Fred Stevens-Smith

@fredsters_s

Trying to make magic, courtesy of Arthur C. Clarke CEO of

San Francisco
Vrijeme pridruživanja: svibanj 2008.

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  1. 1. velj
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    The Union Jack is removed from the European Council building in Brussels

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  3. 31. sij

    This virus is going to be a very interesting pressure test for the globalized economy... “One crucial difference compared with SARS is China’s importance for the rest of the world. In 2003 China generated 4% of global GDP. Last year, it was 16%.”

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  4. 30. sij

    When you try to unsubscribe from marketing emails 🤔 So how’s that “pure automation” QA strategy working for you?

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  5. 30. sij

    Be authentically you when you communicate. If you have a broad vocabulary, use it. I despise this trend of speaking in international business English. It’s not better - it’s contributing to the dumbing down of our species. Complex obscure words exist to create color and joy.

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  6. 30. sij

    e.g.: - ‘question’ -> “yes” - “why?” -> ‘these three reasons’ - “pls expand on reason 3” -> ‘details on reason 3’ Most people answer the original question with the details answer.

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  7. 30. sij

    Learn the Pyramid Principle, and apply a simple version of it to your communication. Always start at the highest level and let the discussion bring you down into the details. Poor communicators start in the details without framing and giving good context. Thing I coach the most

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  8. 30. sij

    I learned this lesson the hardest way last year, and as I’ve been very intentional to change it (slowly but surely) its remarkable to see the level to which it has changed the dynamic of the entire team.

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  9. 30. sij

    If you’re in a position of leadership never ever respond to any comment or question, no matter how inane, with hostility. This shuts down the flow of ideas and is so hard to reverse. And your hostility can be very subtle. Face, body language, tone, everything is communication.

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  10. 30. sij

    Related to multi-tasking, don’t stare at yourself in video chats. We’re naturally vain, and so many of us do this and it’s really obvious. Only thing I’ve found that works is remove my preview from all video chats (most apps have a way to do this).

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  11. 30. sij

    Be totally present in every conversation. Multi-tasking is fake and hugely disrespectful. Humans cannot do it. Your focus is binary - either you are listening and engaged or not. If you are in a conversation that isn’t worth your time then that’s a bigger problem.

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  12. 30. sij

    (So so many smart Americans have this verbal tic it makes me wonder if you get taught it in university or something)

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  13. 30. sij

    Never say “again” - it’s just “but” in disguise. When you say again as in “again, the point xyz” you’re communicating the following to the listener: - I already said this once so you are dumb and making me repeat it - I’m smarter than you - I’m frustrated I need to repeat myself

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  14. 30. sij

    ...by saying “I agree *and*” you force the listener to maintain both pieces of content in short-term memory, balancing the full context. It seems trivial, try it. It really changes things.

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  15. 30. sij

    Never say “but” - always say “and.” For example “I agree but” -> “I agree and” Why? “But” communicates ‘everything I just said was platitudes, now comes the real stuff’. It’s experienced as a demarcation line between bs and truth. And it thus focuses listener on the disagreement

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  16. 30. sij

    Most important principle to deeply internalize: “what is communicated is what is received” Meaning, whatever you said, what the other person took away is what you actually communicated to them. Subtle but critical.

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  17. 30. sij

    Some communication tips I’ve learned so far — a thread

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    30. sij

    I don’t believe the future of work is remote. I believe 𝘢 future of work is remote. The future of work is choice.

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  19. 30. sij

    I love this guy so much - this is what is so great about YouTube (try the Area 51 or flat earthers episodes)

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  20. 30. sij

    This is such an interesting question for all founders to reckon with... not sure what I believe at the moment but a strong community that is organic, unforced, with infrequent but meaningful rituals feels like a good balance?

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