They were honestly baffled by the idea that buying new appliances was what savings were FOR. "Ma'am, that's more than I make in a year," I said. "But it's SAVINGS," she replied. The public truly contains some selfish, oblivious asshats who think they're owed whatever.
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To be clear: the vast majority of those I spoke to were lovely and genuinely needed help - often more than we were authorised to provide, even where it was necessary. (A common issue: only giving small washing machines to elderly ppl whose carers needed them for big sheet loads.)
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But goddamn, when you're working with a program where so many clearly need help and are hesitant to ask for it, or are trying to advocate for their needs in the face of the system's limitations, the selfish few tend to stick in your memory.
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I worked at an outreach center in my teens, and the people who would roll up in $60,000 trucks wearing diamonds wanting free stuff made me seriously question my like of humanity.
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truly, the moral of the story is that 90% of the time, the only people trying to "improperly" take advantage of government hardship programs are selfish rich people, while the other 10% are people in actual need who are nonetheless disqualified under the t&cs for bullshit reasons
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