Right and the easter bunny is real too!
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the reason for less complaints is because people stopped complaining, including me.
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Customer service excellence ongoing initiative because of the quality values in the changing customers we have today I watched in horror
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Does this mean the airlines will stop stealing luggage. I could solve that problem so they could to if they wanted to.
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Seriously?! Could there be a better example of overpriced inefficiency, except perhaps [insert gov. agency]? To whom would you complain?
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