Just to be clear, this is what corporate accountability looks like: paid vacation and you-don't-have-to-pay-for-trauma
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Over booking is a problem. Dragging the poor guy down the aisle is unacceptable. Random selection isn't going to work.
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They should at least
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Or when you have federal officers asking you to get off the plane multiple times, do it.
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NOT GOOD ENOUGH! BAN OVER-BOOKING!!
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But did United correct the policy?
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