ForresterGeverifieerd account

@forrester

Forrester works with business and technology leaders to develop customer-obsessed strategies that drive growth.

Cambridge, MA
forrester.com
Geregistreerd in juli 2007
2.864 foto's en video's Foto's en video's

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  1. Vastgemaakte Tweet
    21 jun.

    The 2018 US Customer Experience Index results are here. The results: there are no real CX leaders.

    1 antwoord 37 retweets 30 vind-ik-leuks
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  2. 10 uur geleden

    US brands remain mediocre when it comes to . features key findings from this year's brand rankings:

    1 antwoord 2 retweets 5 vind-ik-leuks
    Ongedaan maken
  3. 28 jun.

    Current organizational structures have aged out — companies need a makeover. Make way for the shape-shifting organization:

    1 antwoord 13 retweets 14 vind-ik-leuks
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  4. 28 jun.

    Analyst Arielle Trzcinski makes a call for change: organizations will innovate — or risk irrelevance. The process has already begun:

    2 retweets 6 vind-ik-leuks
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  5. 28 jun.

    Business technology is all about the customer — but CEO argues that the CIO should own it. Here's why:

    4 retweets 6 vind-ik-leuks
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  6. 26 jun.

    Of the 53 brands in our US , only 9 delivered “good” CX. Why retailers are struggling:

    6 retweets 2 vind-ik-leuks
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  7. 26 jun.

    Legacy systems and new customer-facing tech should be managed under one roof: the CIO's. CEO outlines why this is the path to success. Download the article:

    2 retweets 5 vind-ik-leuks
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  8. 25 jun.

    Navigate risk. Accelerate change. Connect with peers to help solve your biggest business challenges. Learn more:

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  9. 25 jun.

    49% of organizations say that improving is a top priority – and yet only a select few have managed to provide experiences that resonate with consumers. breaks down the results of this year’s US Customer Experience Index:

    The 2018 US Customer Experience Index
    1 antwoord 16 retweets 14 vind-ik-leuks
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  10. 23 jun.

    How an experience makes customers feel has a bigger influence on brand loyalty than effectiveness or ease.

    2 antwoorden 25 retweets 24 vind-ik-leuks
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  11. 22 jun.

    Forrester’s Council offers an exclusive network of peers and analysts to help you achieve your top priorities. See what it's all about — join an upcoming member call:

    1 retweet 1 vind-ik-leuk
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  12. heeft geretweet
    19 jun.

    Forrester's 2018 Customer Experience Index Reveals No Leaders Among US Brands- Sobering research from . "It proves that many companies don't fully understand what matters most to their customers, but to achieve CX success, they must"

    14 retweets 21 vind-ik-leuks
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  13. 21 jun.

    US agencies still aren't getting right — with 80% of agencies rating poor, or very poor. digs into the details with :

    8 retweets 5 vind-ik-leuks
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  14. 21 jun.

    US shoppers are expected to make $118 billion in purchases through their smartphones in 2018, up from $13.4 billion in 2013. Your app is not a gimmick; it's a crucial part of your company’s financial strategy.

    Mobile Apps now musts for a brand, with many spending big bucks to make sure they attract - rather than annoy - customers.
    1 antwoord 16 retweets 19 vind-ik-leuks
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  15. 20 jun.

    That's a wrap. Thanks to all our attendees, speakers, and sponsors for joining us in New York City. We hope to see you again soon.

    2 antwoorden 2 retweets 10 vind-ik-leuks
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  16. 20 jun.

    : Understand the quality of CX you provide and its impact on business outcomes. Stop by the Hub to get your 2018 ranking.

    1 retweet 1 vind-ik-leuk
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  17. 20 jun.

    Reimagined experiences unlock growth.

    2 retweets 5 vind-ik-leuks
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  18. 20 jun.

    Introducing the Customer Energy Index: an evolving area of research measuring the customer attitudes, behaviors, and actions that drive market changes and economic shifts. Listen now: with

    Forrester's Customer Energy Index
    6 retweets 5 vind-ik-leuks
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  19. heeft geretweet
    20 jun.

    Even companies with the worst Customer Experience provide 2 positive experiences for their customers for every 1 negative experience, found this year. The best companies provide an average of 22 positive experiences for every 1 bad experience.

    7 retweets 14 vind-ik-leuks
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  20. heeft geretweet
    20 jun.

    “Ask not how a customer fits in your company, ask how your company fits in that customer’s life”

    1 antwoord 15 retweets 26 vind-ik-leuks
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