@TeamYouTube All the videos i try watching come up as a black screen, but sound still exists
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Replying to @flowerjwr
Just to confirm, are you watching it on a desktop? If so, try clearing the cache & cookies of your browser. You can also use a different browser to isolate the issue. If you're using the app, check if it's the latest version. More steps here: https://yt.be/help/vspw
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
@TeamYouTube I've done all the steps for troubleshooting and it still isn't working1 reply 0 retweets 0 likes -
Replying to @flowerjwr
Make sure the right team sees your comments. Can you also submit this using our feedback tool? Here are the steps: https://yt.be/help/feedback . Appreciate it!
1 reply 0 retweets 0 likes
@TeamYouTube I managed to fix it, i had to do all the steps then restart my phone, thanks for the help
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