Just to confirm, are you watching it on a desktop? If so, try clearing the cache & cookies of your browser. You can also use a different browser to isolate the issue. If you're using the app, check if it's the latest version. More steps here: https://yt.be/help/vspw
@TeamYouTube All the videos i try watching come up as a black screen, but sound still exists
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@TeamYouTube I've done all the steps for troubleshooting and it still isn't working - 2 more replies
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