kevin

@fenderman2725

Experienced in media/PR, content marketing, strategy, thought leadership, social media, events, direct marketing, branding, and other fun stuff. Guitars too.

Grapevine, TX
Vrijeme pridruživanja: prosinac 2008.

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  1. proslijedio/la je Tweet
    29. kol 2019.

    Congratulations to our empathetic ambassadors at HGS! ranked in the top five for voice of the customer, vision, & go-to-market strategy, according to their 2019 Front-Office Operations Top 10 Report.

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  2. proslijedio/la je Tweet
    18. lip 2019.

    In this age of the consumer, the REPAIR & warranty stage requires stringent focus. brings operational excellence with our suite of & traditional , with a proven record of delivering fast resolution to drive NPS & CSAT increases.

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  3. proslijedio/la je Tweet
    1. svi 2019.

    5 Channels to Focus On In 2019

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  4. 22. tra 2019.

    Jamaica has a great affinity with the U.S. culture along with a rich talent pool and reliable infrastructure. Read about how the HGS site in Jamaica has helped a client drive higher CSAT and Net Promoter scores.

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  5. proslijedio/la je Tweet
    19. tra 2019.

    How does HGS employ digital solutions like video and to the tune of significant cost-containment and nearly 2,000 initial contacts managed per month?

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  6. proslijedio/la je Tweet
    12. tra 2019.

    It was inspiring to interview her vulnerability powers her strength - True Champion!

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  7. proslijedio/la je Tweet
    18. ožu 2019.

    Great reminders of briefing dos and don'ts.

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  8. proslijedio/la je Tweet
    16. ožu 2019.

    Are call centers cool again? Teleperformance, Concentrix, SYKES and Sitel lead the emerging customer engagement operations market...

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  9. 29. sij 2019.

    Great to be in the Frost & Sullivan Healthcare MindXChange

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  10. 23. sij 2019.

    Claims denial rework costs providers $118 per claim, or as much as $8.6 billion in appeals-related administrative costs. Automation and process re-engineering can help bring those costs under control.

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  11. 3. sij 2019.

    RIP Herb Kelleher: entrepreneur, disruptive thinker, and local legend.

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  12. proslijedio/la je Tweet
    2. stu 2018.

    “What are the barriers to the individual actually following through with that self-care behavior?” - Virginia Gurley of :

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  13. proslijedio/la je Tweet
    19. lis 2018.

    A musical experiment involving elements of modern fashion, cinema, art and avante-garde pushed perceptions of rock & roll. Read the group's full bio and cast your vote in the Fan Vote:

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  14. proslijedio/la je Tweet
    28. ruj 2018.

    Know how design thinking in healthcare can improve patient experience:

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  15. 20. ruj 2018.

    Thinking about incorporating chatbots into your customer service program? Customers are increasingly comfortable with chatbot interactions. Read more about it here...

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  16. 19. ruj 2018.

    Since about 20% of my Facebook friends have closed their accounts in recent months, this Few study resonates.

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  17. proslijedio/la je Tweet

    Things that didn’t exist when Lehman Brothers collapsed this day in 2008: Uber Instagram Bitcoin iPad Snapchat Apple Maps Angry Birds Kickstarter GoFundMe WhatsApp Apple Watch FB Messenger Candy Crush Pinterest Alexa Venmo WeWork WeChat Tinder Twitch Siri Square Stripe Slack

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  18. proslijedio/la je Tweet
    3. kol 2018.

    continuing to add value through innovation and challenge the pricing status quo

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  19. proslijedio/la je Tweet
    3. kol 2018.

    56 feat. some of my favorite such as , ,  share their biggest mistakes and how to avoid them via

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  20. proslijedio/la je Tweet
    26. srp 2018.

    Here are 3 ways that healthcare engagement models differ from other industries. Read now:

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