This leads to a natural anti-monopoly mechanism: no matter how much resources the incumbents have, there's always room for a better product. Zoom is a great example of this.
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An interesting business dynamic: the bigger the company, the harder it becomes for it to compete on UX. I believe this is due to 1) gradually losing focus (more decision-makers, more user segments), 2) increased employee specialization leading to falling out of touch with users.
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Et explique en partie la raison d’être des startups?
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Do you know that or do you assume that from seeing many bad UX of big companies. If you capture large market share then UX "needs" only to convince users to stay. On the other hand convicing user to switch is much more difficult and for that a good UX is essential.
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I would also add- the bigger the company- the more they have to take into consideration localization and the use (or lack thereof) of UX components within different global regions.
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Your second point is true and is why startups find niches to exploit. First point, large enterprises think they have the formula and concentrate on refining and consolidating. Innovation becomes a corporate activity subject to process, bureaucracy etc.
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Especially true in the Enterprise space. Without a massive end user base like iOS or Android, Enterprise apps have some of the most archaic UI/UX.
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The best UX often comes from extremely focused ventures that operate in a single vertical. Single threading is the true catalyser here!
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Big companies feel the need to keep adding features to be seen as innovative. The real innovation often comes when companies have the courage to remove unnecessary features, e.g. CD-ROM, analog headphones jack, etc
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Interesting choice of examples given the "mac" in your name
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The best UX is the one the user never uses, and monopolies can win there by removing choices and having great defaults, removing the choice-making UX from the flow.
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