@jabial Reward technicians by number of tickets solved → techs spend time creating trivial subtickets, not solving issues #Mismanagement101
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Replying to @fare
@jabial As a predictable consequence of Goodhart's Law... https://en.wikipedia.org/wiki/Goodhart%27s_law …1 reply 3 retweets 2 likes
@jabial More first-hand horror stories implicitly underlie each of the lessons I draw in http://j.mp/SWDevPrinciples #Mismanagement101
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