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    1. Craig Grannell‏ @CraigGrannell 5 Jun 2017

      On @Facebook hack, I’ve been through the help pages, but they’re just circular. They don’t offer any kind of solution to a page hack.

      4 replies 0 retweets 3 likes
    2.  🌈Mimi‏ @MimiCodd 5 Jun 2017
      Replying to @CraigGrannell @facebook

      To tackle the personal account hack but not how to regain control, which is bonkers

      1 reply 0 retweets 0 likes
    3. Craig Grannell‏ @CraigGrannell 5 Jun 2017
      Replying to @MimiCodd @facebook

      Yep. It’s circular. Right now, we have a malicious page owner trying to take over a @Facebook band page with over 50,000 followers.

      1 reply 0 retweets 0 likes
    4.  🌈Mimi‏ @MimiCodd 5 Jun 2017
      Replying to @CraigGrannell @facebook

      Have you filed the report here: https://m.facebook.com/help/www/256388474444114?helpref=related …

      1 reply 0 retweets 0 likes
    5. Craig Grannell‏ @CraigGrannell 5 Jun 2017
      Replying to @MimiCodd @facebook

      We’ve filed feedback there and from the Help section of the page itself. I’ve received no reply. Page creator got “thanks for feedback”?!

      1 reply 0 retweets 0 likes
    6.  🌈Mimi‏ @MimiCodd 5 Jun 2017
      Replying to @CraigGrannell @facebook

      Well, that's worse than no help; it's practically mocking the frustration.

      2 replies 0 retweets 0 likes
    7. Craig Grannell‏ @CraigGrannell 5 Jun 2017
      Replying to @MimiCodd @facebook

      It’s a real worry. We use @Facebook for a lot. This could cause us some serious problems. Desperate for a (useful/helpful) reply.

      1 reply 0 retweets 0 likes
      Facebook‏Verified account @facebook 5 Jun 2017
      Replying to @CraigGrannell

      Hi Craig. If you think someone else has access to your account, please secure it here: http://bit.ly/2rDmzy3 . We hope this helps! -JH

      9:04 AM - 5 Jun 2017
      • 1 Retweet
      • 2 Likes
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      1 reply 1 retweet 2 likes
        1. New conversation
        2. Craig Grannell‏ @CraigGrannell 5 Jun 2017
          Replying to @facebook

          Sorry, JH, but that doesn’t help. I admin a FB Page and someone has managed to hack & claim ownership. They are installing admins. 1/x

          1 reply 0 retweets 0 likes
        3. Craig Grannell‏ @CraigGrannell 5 Jun 2017
          Replying to @CraigGrannell @facebook

          This means a band page with 50k followers is now under threat of being taken over by a hacker. Creator is powerless to delete. 2/x

          1 reply 0 retweets 0 likes
        4. Craig Grannell‏ @CraigGrannell 5 Jun 2017
          Replying to @CraigGrannell @facebook

          There appears to be no mechanism to correctly assert ownership of that page to the person who created it. This is a big concern. 3/x

          1 reply 0 retweets 0 likes
        5. Craig Grannell‏ @CraigGrannell 5 Jun 2017
          Replying to @CraigGrannell @facebook

          The page creator and I have both sent feedback asking for assistance. The only response: "Thanks for your feedback". 4/x

          1 reply 0 retweets 0 likes
        6. Craig Grannell‏ @CraigGrannell 5 Jun 2017
          Replying to @CraigGrannell @facebook

          I realise this is probably small potatoes to Facebook, but this is a 40-year indie band that uses FB for its public presence. 5/x

          1 reply 0 retweets 0 likes
        7. Craig Grannell‏ @CraigGrannell 5 Jun 2017
          Replying to @CraigGrannell @facebook

          It would be heartbreaking if we lose this page to a hacker. But there appears to be no mechanism in place to get help from Facebook. 6/x

          1 reply 0 retweets 0 likes
        8. Craig Grannell‏ @CraigGrannell 5 Jun 2017
          Replying to @CraigGrannell @facebook

          So if there is some way for me or the page owner to be able to communicate with someone and fix this, _please_ DM me. 7/ends

          0 replies 0 retweets 0 likes
        9. End of conversation

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