Hey @potterybarn, my mom ordered a couch from y’all for our family reunion. It was due here a month ago. Still not here, no ETA, called every day.
Your phone reps have blamed *us* for not understanding “couches come in many parts,” despite giving us a delivery date 
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haha sorry
@potterybarn looks like she ordered it in May, delivery was due in June. That’s [checks calendar] several months ago. What’s worse is that y’all didn’t tell her it would be delayed. You just quietly pushed the date back 4x times with no communication
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Replying to @jpiacenza
*raises hand*
"What are your thoughts on @united / @AmericanAir / @SouthwestAir?"
9:18 AM - 24 Aug 2018
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