From my experience places that include the tip in the bill Have nicer customer service. And that’ sucks to say
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In the UK when it’s included in the bill it usually doesn’t go to the servers. They did an undercover investigation and some of the top chain restaurants weren’t giving the money to them. Where possible I normally ask it to be taken off and tip the same amount in cash.
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Also those same places that have the tip included & can’t be removed imo, have poor service.
End of conversation
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