Eric Ullman

@eullman

Customer experience improvement leader . Paleo/primal health geek. Old-school tabletop gamer. Views and opinions my own.

Oakland, CA
about.me/eullman
Joined December 2007
222 Photos and videos Photos and videos

Tweets

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  1. May 22

    When starts asking if I want to personalize connection requests, saving a step: Yay! When it doesn’t do it every time: D’oh!

  2. May 18

    Guy next to me is running Windows XP. @ Southwest Airlines at PHX

  3. May 16

    Salesforce’s is telling attendees about How Ideas Become Innovation.

    2 retweets 6 likes
  4. May 16

    Rather than delighting customers to increase loyalty, we should focus on making things EASY to reduce disloyalty.

    3 retweets 4 likes
  5. May 16

    Hearing from about the Effortless Customer Experience.

    1 retweet 2 likes
  6. May 11

    Talk about an inclusive workplace, adobe even has a locker room for women without extremities!…

    1 like
  7. Apr 25

    I can't say it feels good to be running again, but it will. …

    1 reply 1 like
  8. Apr 7

    Six years later, still my favorite quote: “Don’t start out by trying to delight customers, start out by not annoying them.”

    1 reply 1 like
  9. Apr 6

    I didn't have any knowledge of how great a place is to work. Now I do. Pure awesome sauce.

    1 reply 3 likes
  10. Apr 1

    So, and together made almost $1B in profits last year. Why no single sign-on for Apple TV? Shareholders over customers.

    1 reply 1 like
  11. Feb 11

    Dear : The old cheese label cards were better. It’s too hard to find what I want, now. I gave up in frustration, today.

  12. Feb 7

    Power outage in this morning. Whisker illumination provided by . Thanks, !

  13. Feb 6

    Holy founders sighting, Batman! @ San Jose Convention…

    1 like
  14. Feb 6

    Here we go! @ San Jose Convention Center

    2 likes
  15. Feb 2

    adobe in da house at the event in . @…

  16. Jan 31

    Always preferable. @ Adobe (company)

    1 like
  17. Jan 29

    I’ve made it a point—for many years—not to post about politics or religion. Maybe it’s time to reconsider that position.

    3 replies 3 likes
  18. Retweeted
    Jan 21

    Our aircraft are reporting an estimated crowd size in of 30,000!

    2 replies 27 retweets 44 likes
  19. Jan 17

    Working from a quiet corner of ’s East Tower’s 13th floor this morning.

    2 likes
  20. Jan 11

    Reason #431 I ❤️ : Open-sourcing our “Check-in” process that EOLed the annual performance review.

    3 likes

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