47 minutes into call with Verizon trying to add my mom to my account. One highlight so far: being told that the PIN already used 3X on this call tonight is expired. From overuse, I guess.
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Now Tiffany B says the PIN isn't working again. I can't do anything unless I change the PIN that has been invalidated by overuse tonight, bc VZ can't get a basic thing done w/o 8 people.
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1:23 now. Mom's still not on my account and now I have no pin, bc Verizon's idea of security is to cancel it when they overuse it.
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Text message: This confirms your PIN was changed. If you didn't request this change call us by dialing 611 from your VZW phone. Which means they've changed my pin without authorization. Precisely the opposite of secure.
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My brother (i'm out at nephew's graduation w/mom and bros) brought out an extension cord so my battery doesn't run out on this ONE CALL.
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Did I tell you all that for whatever reason VZ reps keep asking me to repeat stuff. "Can you hear me now?" I kid you not.
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Now my brother's on. Can you hear me? Yeah, can you hear me?
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Then things started getting interesting--asking senior mom for her passwords. We need a better system for seniors to have workable comms.
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So... 8 people later, Tiffany B was at least very helpful, unlike the 7 other people I spoke with. But ... we failed. Plus now I have no pin.
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Also, 1 hour 59 minutes. I fell just short of 2 hours on the phone to achieve nothing when I should be visiting my family. "Friends and Family plan"
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End of conversation
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Jesus. Your phone is apparently more secure than Trump's.
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Hello, we understand wanting to have this handled swiftly and efficiently. We would love to better aid you from here. Please follow and DM us. *KGC
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I think you’re entitled to leverage twitter at this point
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i don’t get why you aren’t tweeting right at Verizon.
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