Ever notice how phone trees never recognize the words "human being"?
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Replying to @emptywheel
As someone who builds IVR's for a living, we usually use the words, "representative" or "agent". I will try to include "human being" to the next one. Some IVR's detect curses or tone of voice and transfer you to a rep automatically.
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Replying to @managedchaos999
Representative I get. But most of these people have no agency.
12:01 PM - 1 Jun 2018
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