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Prikvačeni tweet
5 ways to shift the Customer Success Mindset from ‘Cost to Profit Center. Hint: Look at the whole customer journey and start with critical moments that will either lead to customer churn or customer growth. http://bit.ly/2Hm83Ul
#customersuccess#growthpic.twitter.com/8OFgd8QJyD
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Customers just want to be heard. Take a moment to pick up the phone & learn from them. Besides your team, your most upset customers are the ones who matter most because they level up your product & CX. I love being in Customer Success.
#CXHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Emilia Maria D'Anzica proslijedio/la je Tweet
More professionals start new
#jobs in January than any other time of the year. Crush your new role with these tips: https://lnkd.in/e-N4PPY#InItTogetherpic.twitter.com/1NYeA3Hz62
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When I was 22, my boyfriend took me to my 1st football game (49ers at Cow Palace). He woke me up when it was over. Oops.
#Idontunderstandfootballhttps://twitter.com/sportsbet_legal/status/1224130177216675842 …
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Wow! I love love these women!
#GrrrrlPowerhttps://twitter.com/people/status/1224069377923915779 …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Our customer success team at
@chorus_ai is growing! If you are looking for CS leadership, CSM or Support manager role in Boston or San Francisco, DM me. http://bit.ly/2Ucp4Ym#jobs#customersupport#customersuccesspic.twitter.com/oU0oOakswY
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Tone in both written & verbal communication is so important. If you sense a customer is upset, pick up the phone! Back & forth emails between support & customers are a thing of the past. Too much competition out there to find this mode of communication acceptable.
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You can't make everyone happy. Prioritize and then constantly reprioritize - every single day. Keep your health in check too. Important to remember otherwise you are constantly trying to make everyone happy except you.
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
When you refuse to accept ‘No’ as the answer, and do so in a polite way, I can usually get to a win-win situation. I keep proving it over and over again. Start by asking ‘what is getting in the way? Then, how can I help?’
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
I am working with a client where every conference room is filled with books for employees to borrow. Very intrigued by all the titles...(
@Jacco_vd_Kooij - your books are here too!)Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Emilia Maria D'Anzica proslijedio/la je Tweet
RIP
@kobebryant A basketball legend who used his voice to inspire and promote women. “The most important thing is to try and inspire people so that they can be great in whatever they want to do.” -Kobe Bryanthttps://www.cnn.com/2020/01/22/sport/kobe-bryant-women-nba-spt-intl/index.html …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
"Most Americans Are Lonely, & Our Workplace Culture May Not Be Helping." A feeling of belonging & mattering is important, especially for remote employees.https://www.npr.org/sections/health-shots/2020/01/23/798676465/most-americans-are-lonely-and-our-workplace-culture-may-not-be-helping?utm_campaign=storyshare&utm_source=twitter.com&utm_medium=social …
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What Is a Customer Success Manager? Not sure I agree with everything in this article, (CS is a sales role, no matter how much one denies it), but still worth reading.https://hbr.org/2019/11/what-is-a-customer-success-manager …
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
“According to a survey of 200,000 employees, the #1 thing people want is recognition. The same is probably true with our closest personal relationships.” Worth reading article on the Fundamental Attribution Error—
@michaeldsimmons https://link.medium.com/FPdtVO5rx3 .Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Added to my weekend list. Thanks,
@BoazMaor!https://twitter.com/BoazMaor/status/1220763208346030080 …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Take Risks and Embrace Change: “The ultimate measure of a person is not where they stand in moments of comfort & convenience, but where they stand at times of challenge and controversy.”-Dr. Martin Luther King, Jr. Thanks,
@WomenInRevenue for this timely quote in my inbox!Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
Three Mistakes Startup Leaders Make When Determining Product-Market And Go-To-Market Fit via
@forbeshttps://www.forbes.com/sites/forbestechcouncil/2020/01/21/three-mistakes-startup-leaders-make-when-determining-product-market-and-go-to-market-fit/#58302bce156e …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
"Being likable is clearly to be encouraged, it helps on a number of fronts—but it is not sufficient in itself to achieve high performance." http://bit.ly/369Tjl3 pic.twitter.com/c4maOO5Hsa
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
I
idea & agree, @tjkozikowski --> even if you are remote, set up a Zoom call. Turn on your camera. Invite them to do the same. Suddenly internal conversations change too.#NoJerksAllowedhttps://twitter.com/tjkozikowski/status/1218903355306795008 …Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
I know a few people who would do exactly this...
@Jacco_vd_Kooijhttps://twitter.com/VladoBotsvadze/status/1218532316018106370 …
1:22Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi -
I learned this from
@BoazMaor (thank you!) & it has stuck with me since. Customers are human beings. Not accounts. When I hear people call customers 'key accounts' it feels like relationships behind the financials don't count. Conversations shift when you can identify with a faceHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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