A preview of an upcoming essay on Amazon’s Weekly Business Review.
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I've never been in a management position, so I have only an opinion untempered by the need to actually be correct, but I am completely against all metrics, on the basis they all distort reality and lead to the pursuit of harmful goals. Instead, talk to staff and customers.
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One of my working theories is that all the horror stories about data and incentives are due to lack of exposure to W. Edwards Deming and his ilk.
That, to be clear, includes me.
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