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9/ This leads us to Idea Two: in ill-structured domains, cases are AS if not MORE important than concepts. This is a tricky idea, so let's slow down a bit. I think most of us are taught to think that concepts are important, and cases are 'just' examples.
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10/ Usually we say something like "it's the PRINCIPLES that are important!" How did we get here? I think we got here because we are taught to think like this. In math class, for instance, we are given 1-2 examples but we know it is the formula that is important.
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11/ Yes, I know that certain schools teach from cases, not concepts alone. But if you are trained to think that 'first principles' are important, you will think that the cases are so that you can extract generalised, abstract principles, and that THOSE are primary.
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12/ So what does CFT tell us? CFT tells us that in ill-structured domains, concepts are hugely variable so reasoning from concepts are insanely hard. In fact, extracting generalisable principles from case studies is close to impossible!
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13/ It turns out that experts in ill-structured domains DON'T reason from first principles as much. They tend to reason from past cases instead! (Sure, they may TALK about concepts and principles, but the concepts are clusters of cases in their heads.) Read:
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