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I can't wait to dig into this. From the abstract, this seems to fall into the 'how to create kinder learning environments for wicked domains' category.
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Here's our new piece on feedback - discusses multiple facets of process improvement, including getting the right people and helping them thrive, how organizational structure helps foster good decision making, and specific mechanisms to sharpen execution. morganstanley.com/im/publication
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It does seem they cobble together a bunch of things like bias adjustment, teaming, feedback mechanisms, domain transfer via training, etc. I wonder what the upper bound is for improvement, why there will always be some error, and why they think that.
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