Finally got around to ’s interview on the Naturalistic Decision Making podcast, and I’m loving it so far — it combines two of my great nerd passions: NDM and software!
Conversation
The gateway paper mentioned is Richard Cook’s How Complex Systems Fail — researchgate.net/publication/22
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Something interesting: it seems Allspaw and his team use outage incidents (think: the Facebook outage recently) as opportunities to share tacit knowledge within the org.
Because as you scale, the opportunity to share stories about internal quirks or systems vanishes.
1:30
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(I don’t mean the Facebook outage specifically, just the Facebook outage as the kind of software systems outage that Allspaw et al are interested in).
Replying to
One question that will tell you that someone actually does resilience engineering: “I would ask them how easy is it for 50% of their company to stop what they were doing and work on something else (…) it’s not adaptation that matters, but capacity for adaptation without drag”
1:24
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In other words, how much slack does your organisation have? 🙃
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