Finally got around to ’s interview on the Naturalistic Decision Making podcast, and I’m loving it so far — it combines two of my great nerd passions: NDM and software!
Conversation
The gateway paper mentioned is Richard Cook’s How Complex Systems Fail — researchgate.net/publication/22
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Something interesting: it seems Allspaw and his team use outage incidents (think: the Facebook outage recently) as opportunities to share tacit knowledge within the org.
Because as you scale, the opportunity to share stories about internal quirks or systems vanishes.
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(I don’t mean the Facebook outage specifically, just the Facebook outage as the kind of software systems outage that Allspaw et al are interested in).
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One question that will tell you that someone actually does resilience engineering: “I would ask them how easy is it for 50% of their company to stop what they were doing and work on something else (…) it’s not adaptation that matters, but capacity for adaptation without drag”
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In other words, how much slack does your organisation have? 🙃
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