Conversation

Cedric Chin
@ejames_c
One of the more interesting implications of this that I couldn't get into is that if you create a case library, that actually serves as a way to capture organisational memory.
Quote Tweet
Cedric Chin
@ejames_c
11/ Here's how they do it: 1. They identify the domain experts. 2. They do CTA. 3. During CTA, they collect details of difficult cases to build a case library. 4. They turn that case library into a set of training simulations. 5. They sort the scenarios according to difficulty.
Show this thread
1
15
Cedric Chin
@ejames_c
But it makes sense: if you collect difficult cases where experts have to demonstrate expertise — and turn that into scenarios for training, well, you effectively have a store of organisational knowledge.
1
4
Lesley 🍕
@lesley_pizza
Replying to
@ejames_c
Interesting. Instinctively, I wonder if people will simply think "this scenario is different from mine" and ignore the case study... Because everyone always thinks their case is special, right? Feels like a case study library needs to be supported by a bunch of other stuff.
1
1