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One of the more interesting implications of this that I couldn't get into is that if you create a case library, that actually serves as a way to capture organisational memory.

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Cedric Chin

@ejames_c

Sep 8, 2021

11/ Here's how they do it: 1. They identify the domain experts. 2. They do CTA. 3. During CTA, they collect details of difficult cases to build a case library. 4. They turn that case library into a set of training simulations. 5. They sort the scenarios according to difficulty.

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Cedric Chin

@ejames_c

Sep 8, 2021

The authors sort of leave it as a throwaway comment in Chapter 14 — and I sat up in my chair and went "wait, what?!"

Cedric Chin

@ejames_c

But it makes sense: if you collect difficult cases where experts have to demonstrate expertise — and turn that into scenarios for training, well, you effectively have a store of organisational knowledge.

5:11 PM · Sep 8, 2021Twitter Web App

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Interesting. Instinctively, I wonder if people will simply think "this scenario is different from mine" and ignore the case study... Because everyone always thinks their case is special, right? Feels like a case study library needs to be supported by a bunch of other stuff.

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Well, if the case has been turned into a scenario, what is most likely going to happen is that the learner will be forced to give a 'solution', or pick out a cue. And then they will be shown the expert's solution/cue, and facepalm. It disequilibriates them. 😀

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