One of the more interesting implications of this that I couldn't get into is that if you create a case library, that actually serves as a way to capture organisational memory.
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11/ Here's how they do it:
1. They identify the domain experts.
2. They do CTA.
3. During CTA, they collect details of difficult cases to build a case library.
4. They turn that case library into a set of training simulations.
5. They sort the scenarios according to difficulty.
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