This was such a fascinating experience.
When you've been doing something for a while -- and you interact with lots of teams -- you can get paralyzed with a form of "expert knowledge" that is very hard to describe.
coaxed me through "tacit skill extraction"
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This week's Commonplace piece is about @johncutlefish's ability to diagnose a product team's issues within 5-20 minutes of talking to them, and what we learnt when we did a tacit skill extraction session together:
commoncog.com/blog/john-cutl
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