I’m really surprised and excited by this. The short of it: we used Applied Cognitive Task Analysis and extracted a small chunk of tacit expertise from John’s head.
It works, it really does!
The ACTA technique summarised: commoncog.com/blog/an-easier
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my sincerest thank you to @ejames_c
for a long time I've felt a big tension between "simple frameworks" (that get everyone excited) and the beautiful mess, where tacit knowledge and experience reign
Cedric shared some techniques that made me realize this is not a trade-off. 
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