This is obviously written from experience: staysaasy.com/management/202
tl;dr: when it comes to your subordinates’s kids, follow up and check in when they have a problem, no matter how minor.
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In these moments the company hierarchy is felt most acutely, and hence where the most damage can be done.
I'll always remember the time when a manager chastised me for requesting a longer than usual vacation after I'd worked flat out for months - lost my loyalty with 1 sentence
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