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Cedric Chin
@ejames_c
So TIL that THE John Allspaw has been running a critical incident analysis consultancy for the tech industry. (Think: NDM methods, applied to the kind of production incidents in software that we all know too well).
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John Allspaw
@allspaw
Replying to @ejames_c and @dubroy
FWIW, these approaches/methods/techniques are core to what we do at @AdaptiveCLabs, in the tech world. 🙂 As my colleague @ri_cook has said: “The expertise is coming from inside the house.”
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Cedric Chin
@ejames_c
(I hate how difficult it is to name these things — perhaps a better label is 'cognitive systems engineering?' NDM seems more ... generic.)
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Cedric Chin
@ejames_c
Replying to
@sagar__dubey
Naturalistic decision making — it's the subfield of psychology that specialises in grokking tacit mental models of expertise, and then extracting them to create training programs for others. I talk about their methods a ton in this:
commoncog.com
The Tacit Knowledge Series
A series about tacit knowledge, which is knowledge that cannot be captured through words alone. We explore what this means for expertise, and why it is important if you are serious at self improvem...
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