So TIL that THE John Allspaw has been running a critical incident analysis consultancy for the tech industry. (Think: NDM methods, applied to the kind of production incidents in software that we all know too well).
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Replying to @ejames_c and @dubroy
FWIW, these approaches/methods/techniques are core to what we do at @AdaptiveCLabs, in the tech world. 
As my colleague @ri_cook has said: “The expertise is coming from inside the house.”
As my colleague @ri_cook has said: “The expertise is coming from inside the house.”