God, I LOVE the Naturalistic Decision Making podcast. Here’s a team training manual for medical professionals, developed by Eduardo Salas and a team of other NDM researchers: ahrq.gov/teamstepps/ind
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Why is this interesting? Salas started his research career embedded in the navy. When asked what the differences were between military team work and medicine, he replies:
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What matters is ‘degree of task interdependence’. Which means that if you run a team in a domain with high task interdependence, it’s likely some of the TeamStepps curriculum can be adapted to your work.
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Some interesting observations about good team work:
1. Worst killer is badly defined roles and responsibilities in a team.
2. People believe more communication is better communication … no. Better is better. The best teams are quiet.
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Some additional colour around that second point: Salas talks about how shared mental models allow a team to operate quietly. This is an extension of the recognition primed decision making model that I talked about in my tacit knowledge series.
Teams can ‘do’ RPD too.
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In other words, tacit knowledge also exists in a team setting, which is how well run expert teams are able to ‘read each other’s minds’.
Unfortunately, this is a branch of the NDM research that I haven’t dug that deep into.
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(My tacit knowledge series, in case you're wondering what I'm referring to: commoncog.com/blog/the-tacit)
I suppose I should schedule some time, perhaps next year, to really dig into the NDM literature on tacit knowledge in teams.
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I've noticed that folks with more communication=better communication priors have been in repeated scenarios where going from 'near-zero' to 'something' made a huge difference. So they extrapolate, and don't get to experience the good quiet.
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