Me, 2015: The more I learn about building software products, the more I appreciate it's all about empathy.
Me, 2019: The more I learn about marketing, the more I appreciate it's all about empathy.
(*Whispers*: is there anything that's NOT about empathy?!
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Org design, probably. I mean, it has some elements of system design that requires an understanding of incentives and group psychology … and I won’t call that empathy exactly but it also kinda is?
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I forgot to close my parenthesis. So: )
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