If you’re a designer or project manager in the tech industry, read this. It’s a painful, painful tale of what happens when software design goes wrong. (I’m thankful I don’t make medical software, but, god, I can totally imagine hating my life if I had to use Epic).
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My latest @NewYorker piece, in gestation for a couple years now, as you’ll see. Something to read about other than the election, at least. It is on the state of health care information technology. In other words: newyorker.com/magazine/2018/.
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