This is true. Once got a friend of mine who HAD to be on a plane, on the plane, by calling the status number. She said that the looks she got from the other standbys were nearly physically painful.
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(There was a huge storm system on the East Coast and all was chaos and mayhem.)
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filing this away I was only thinking of: no menu, no wait, American respondent but possibility of use in extremis is even better
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Part of it was that I am a very fast talker and my friend did in fact have a sympathetic story. But if I hadn't got hold of someone who had the power to pull strings, those things would have been irrelevant.
End of conversation
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